Pour Vous Chocolatier is proud to offer our customers the utmost care and attention when it comes to making sure your order is fulfilled in a timely and proper manner. We are also proud to guarantee a customer-friendly Cancellation and Refund policy for our customers. If for any reason you are not happy with your purchase from our store, we are here to make sure that your concerns are resolved as quickly and easily as possible. Below, we have outlined our Cancellation and Refund policy to ensure you are aware of your rights as a customer at Pour Vous Chocolatier. Order Cancellation If for any reason, you would like to cancel your order after it has been placed and paid for, you can do so through our online store within 48 hours of placing your order. Any requests for order cancellation after this period will not be accepted. If an order has already been shipped, unfortunately, returns and/or cancellations of a paid order cannot be accepted. Refunds If you have received your order and you are looking for a refund, you have 30 days from the time when your order was delivered to begin the returns process. Any refunds are subject to a 50% restocking fee as per our store policy. The customer is solely responsible for return shipping costs. To ensure that your refund is processed through our online store quickly and efficiently, we recommend that you contact our customer service team directly at info@pourvouschocolatier.com. Our customer service teams are available Monday – Saturday, 9am – 6pm PST. We thank you for your understanding in this matter, and value your loyalty as a customer of Pour Vous Chocolatier.
